1/7Introduction

HCI

HCI · human-computer interaction, in practice

Built for an ordinary Tuesday.

We make new technology ordinary: software and AI your team uses without a second thought, at the front desk, on the plant floor and in the clinic.

HCI is

  1. A small, research-led practice in human-computer interaction
  2. A team that designs, builds and runs the software and AI your people use
  3. Working in telehealth, multi-location clinics and food manufacturing
Book 20 minutes

2/7Your Tuesday

Table 1

Your Tuesday, in six questions

 Self-check

Questions we ask in the first week.

Try them on your own Tuesday.

Answer what you can. The ones that could be better are worth a conversation.

Deal the cards for , , or .

3/7What HCI means

Table 2

What HCI means

 How we think

HCI is the whole field.

  1. UseHuman and computerWhat do your people work in every day?
  2. DelegateHuman and agentWhat could your people hand to an agent, and how do they check it?
  3. OperateAgent and computerWhat should an agent be allowed to reach and change, and where do the fences go?
A circle, the field of HCI, around a triangle. Its corners are Human, Agent and Computer. Human to Computer is Use, Human to Agent is Delegate, Agent to Computer is Operate. Human Agent Computer Delegate Use Operate HCI
Fig. 1The circle is HCI. Each edge is a surface we work on.

4/7How we work

Table 3

How we work

 Decide, design, build, run

The hard part is making it real.

You decide what changes. We design it, build it and run it, and a project lead carries it week to week.

No.StepWhat happens
4.1DecideWe watch an ordinary day with you, and you decide what changes.
4.2DesignWe design around your team's day and try it with them.
4.3BuildWe build the software and agents, and set the fences.
4.4RunWe run it, and change it as the work changes.

5/7Where we work

Table 4

Where we work

 Specializations

Three fields.

In each, we learn the ordinary day before we change it.

No.FieldThe first thing we look atCards
5.1TelehealthOne patient's path, from first form to second visit.
5.2Multi-location clinicsAn ordinary Tuesday at two sites, side by side.
5.3Manufacturing (food first)One shift on the floor: what gets typed in twice.

6/7Who does what

Fig. 2

Who does what

 Play one case

Play one case.

You make the human calls. The computer checks, an agent reads and drafts, and every decision stays yours.

Fig. 2 Names and numbers are examples.

7/7Book

Book [email protected]

Tell us about your Tuesday.

[email protected]

The 20 minutes

  1. You tell us your version.
  2. We sort its steps together: what a computer checks, what an agent drafts, and what stays with your people.
  3. You get that map in writing the same day, whether or not we work together.

If it fits, the next step is one day with your team, at a fixed fee we name on the call.