1/6Introduction
HCI · human-computer interactionNote 1Human-computer interaction. The study of how people work with computers., in practice
Built for an ordinary Tuesday.Note 2An ordinary Tuesday. Our test for finished work: on a normal weekday, people use it without thinking.
We make new technology ordinary: software and AINote 3Agent. Software you give a task in plain words. It works inside the systems it is allowed to use. your team uses without a second thought, at the front desk, on the plant floor and in the clinic.
For telehealth teams whose marketing site waits in the same queue as the clinical product.
HCI is
- A small, research-led practice in human-computer interaction
- A team that designs, builds and runs the software and AI your people use
- Working in telehealth, multi-location clinics and food manufacturing
2/6Your Tuesday
Your Tuesday, in six questions
Self-checkQuestions we ask in the first week.
Try them on your own Tuesday.
Answer what you can. The ones that make you pause are worth a conversation.
Deal the cards for , , or .
3/6What HCI means
What HCI means
How we thinkHCI is the whole field.
- UseHuman and computerWhat do your people work in every day?
- DelegateHuman and agentWhat could your people hand to an agent, and how do they check it?
- OperateAgent and computerWhat should an agent be allowed to reach and change, and where do the fences go?
4/6How we work
How we work
Decide, design, build, runThe hard part is making it real.
You decide what changes. We design it, build it and run it, and a project lead carries it week to week.
| No. | Step | What happens |
|---|---|---|
| 4.1 | Decide | We watch an ordinary day with you, and you decide what changes. |
| 4.2 | Design | We design around your team's day and try it with them. |
| 4.3 | Build | We build the software and agents, and set the fences. |
| 4.4 | Run | We run it, and change it as the work changes. |
5/6Where we work
Where we work
SpecializationsThree fields.
In each, we learn the ordinary day before we change it.
| No. | Field | The first thing we look at | Cards |
|---|---|---|---|
| 5.1 | Telehealth | One patient's path, from first form to second visit. | |
| 5.2 | Multi-location clinics | An ordinary Tuesday at two sites, side by side. | |
| 5.3 | Manufacturing (food first) | One shift on the floor: what gets typed in twice. |